ORDER FULFILLMENT
Order Status
Shipped Orders:
After processing has been completed you will receive an email letting you know it’s on the way. This email will contain tracking information as well as link a link to track your order. You can also access the order stats page here.
We are currently unable to deliver orders via expedited shipping methods as well as to APO/FPO addresses. For Alaska and Hawaii orders, please allow 8-9 days for delivery. There is also an additional fee which will be added during the checkout/payment process.
In Store Pick-Up:
Once your item(s) are ready for pick up, we will notify you via email. If you selected SMS notification you will also receive a notice via text.
In Store Pick-up items/orders will be available for pick up three days after notification. Once you arrive at your store, go to the checkout counter and let the Cavender’s store associate you are there to pick up an online order. Please have your Order Fulfillment email available to show the associate to pick up your items.
Volume Orders
For volume orders, please email customer service for assistance with product availability, delivery times and costs.
Is There Gift Wrapping Options?
No, we do not currrently offer gift wrapping options at this time.
What Happens When I Submit My Order?
When your order is received, we will send you an email confirmation and begin processing. Once processing has been completed you’ll receive a communication letting you know it’s available for pick up or been shipped.
As we are eager and motivated to get you the items in your order as quickly as possible, if adjustments are needed, we may be able to make adjustments. This includes: updating the delivery method, reducing item quantities or cancelations (which hope isn’t needed). If this is needed, please reach out to our Customer Service team through email at custserv@cavenders.com or by calling (888) 361-2555.
Can I Change My Order After It's Submitted?
If you need to change your order before it is shipped, you can request an order change by contacting Customer Service with your order number. We can change the shipping method, reduce item quantities, or cancel items on your order. Unfortunately, we cannot increase quantities or add additional items to an order. In that case, you'll need to place an additional order. To request an order change, send an email to custserv@cavenders.com (be sure to reference your order number) or call us at 888-361-2555.